Your Privacy Is Our Responsibility

1 Introduction & Scope

hgzi is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This Privacy Policy ("Policy") applies to all services, websites, and related activities of the hgzi platform.

By reading this policy, you will understand what types of information hgzi collects, why it is collected, how it is used, and what steps we take to protect your information. By continuing to use our platform, you are considered to have given your consent to the terms of this policy.

This policy may be updated from time to time. We will post a notice on the platform for any significant changes. Continuing to use the platform after any changes will be taken to mean that you agree to the revised policy.

2 What Information We Collect

hgzi collects various types of information to maintain a fair and transparent relationship with you. Below is a breakdown of the information collected:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details (when identity verification is required)

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal history
• Transaction amounts, dates, and methods
• Records of bonus and promotional benefit usage

2.3 Technical & Device Information

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and log file data
• Browsing activity and gaming patterns on the platform

2.4 Communication & Support Information

• Records of conversations with our support team via live chat or email
• User feedback, complaints, and suggestions

3 Purpose of Using Information

hgzi uses the information collected for the following specific purposes:

3.1 Account Management & Service Delivery

We use your information to create, verify, and manage your account; to confirm age (for users aged 21 and above only); and to deliver all platform services properly.

3.2 Financial Transaction Processing

The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to ensure transaction security, and to prevent financial fraud.

3.3 Support & Communication

Our 24/7 support team uses your contact information to answer user queries and resolve issues. This information is also used to notify you of important platform changes or service updates.

3.4 Security & Fraud Prevention

Technical information is analyzed to detect and prevent unauthorized access, multiple accounts, and financial fraud. Our SSL encryption and security measures keep your information protected.

3.5 Service Improvement

By analyzing user behavior and preferences, we work to further improve the hgzi platform experience, add new features, and ensure relevant services are delivered.

4 Sharing Information with Third Parties

hgzi does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Transaction-related information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for processing the specific transaction.

4.2 Technology Partners

Information may be shared with technology providers necessary for platform operations, solely for the purpose of delivering services. These providers operate under strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, hgzi provides only the minimum information necessary.

4.4 Business Transfers

In the event of a business restructuring or merger, user information may be transferred. In that case, the new authority will be bound to comply with the terms of this privacy policy.

5 Cookies & Tracking Technologies

The hgzi platform uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the platform to function properly — login sessions and security verification are examples.
• Functional Cookies: These cookies are used to remember your language preferences and settings.
• Analytics Cookies: These help monitor platform usage and support service improvement.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform services to not work properly.

6 Data Retention & Security

6.1 Retention Period

hgzi retains your personal information only for as long as it is considered necessary. All information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or for dispute resolution purposes.

6.2 Security Measures

We follow industry-standard security practices to protect your information:

• Data transfers are secured through SSL/TLS encryption
• Passwords are stored in encrypted form — they cannot be read directly
• Financial information is stored on secure servers with controlled access
• Regular system monitoring to detect suspicious activity
• Strict access controls on data for internal staff

6.3 Response to a Data Breach

In the event of a data breach, hgzi will promptly notify affected users and take the necessary steps to minimize harm.

7 Your Rights & Controls

As a user of the hgzi platform, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information is stored in your account and to receive a copy of that information. Please contact our support team in this regard.

7.2 Right to Rectification

You have the right to request a correction if any information stored about you is incomplete or incorrect. Many details can be updated directly from your account settings.

7.3 Right to Erasure

Under certain circumstances, you may request that your information be deleted. However, complete deletion may not be possible if there are legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You may request that processing of your information be restricted for specific reasons. We will try to honor such requests as far as possible, though this may affect some platform services.

7.5 Right to Close Your Account

You may close your hgzi account at any time. Please contact our support team to request an account closure. Even after closure, some information may be retained for a defined period for legal reasons.

8 Protection of Minors' Information

The hgzi platform is for users aged 21 and above only. We do not knowingly collect information from minors. Our age verification process during registration prevents minors from accessing the platform.

If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. Parents or guardians may contact us directly in this regard.

9 Policy Changes & Updates

hgzi may change or update this privacy policy as needed. Users will be notified of any significant changes through the following methods:

• A notice published on the platform homepage
• A message sent to the registered email address
• The "Last Updated" date on this page will be updated

Continuing to use the platform after any changes will be taken to mean that you agree to the updated policy. We recommend reviewing this page regularly.