Frequently Asked Questions
Answers to all your questions at hgzi
From deposits and withdrawals to cricket betting and account security — all common questions from Bangladeshi players are answered in detail here.
After joining the hgzi platform, many players naturally have various questions — how long does a bKash or Nagad deposit take, how is a bet settled if a cricket match is stopped by rain, what do I do if I forget my password — on this page we have arranged exactly these kinds of questions into four important categories with detailed answers. If your question is not here, you can reach us directly via our 24/7 live chat or email.
Frequently Asked Questions
Choose your topic from the categories below and click on any question to see the detailed answer.
Deposits
Yes, depositing money into hgzi via Nagad is very straightforward. Simply send money from your Nagad account to the designated payment number and your hgzi wallet balance will be updated within a few minutes. The minimum deposit amount is ৳500. Once the transaction is complete, you will receive a confirmation message on your phone.
hgzi does not charge any deposit fee of its own — the full amount you send will be credited to your gaming wallet. However, bKash, Nagad, Rocket, or Upay may apply their own send money charges as per the terms of the respective mobile banking app. This charge is collected by the mobile banking operator, not by hgzi.
hgzi currently supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. These are the most widely used and fastest payment options in Bangladesh. The minimum deposit amount is ৳500 for all methods. Use whichever you prefer — the same benefits apply across all of them.
First, confirm your transaction ID or TxID in your mobile banking app. In most cases the balance updates within a few minutes. If it has not appeared after 15–20 minutes, contact us on live chat with the correct transaction ID and the time of transfer. The team will verify it quickly and fix your balance.
Yes, Rocket is the mobile banking wallet of Dutch-Bangla Bank (DBBL). Anyone with a Dutch-Bangla Bank account or a Rocket number can easily use it to deposit money into hgzi. You can start playing with a minimum deposit of ৳500. It is supported equally alongside Upay, bKash, and Nagad.
BPL & International Matches
If a match is incomplete due to rain or any other reason and the official result is declared "No Result", all bets on that match are generally voided and the stake is returned. However, if a result is determined by the Duckworth-Lewis-Stern (DLS) method, bets are settled based on that result. Check the betting rules page for the terms of specific markets.
Decimal odds are very simple — multiply the amount you stake by the number to get your total return (including your original stake). For example: if you stake ৳1,000 at odds of 1.85, a win pays ৳1,000 × 1.85 = ৳1,850 — meaning a profit of ৳850. The higher the number, the greater the potential payout but the lower the chance of winning.
Yes, hgzi offers betting on BPL (Bangladesh Premier League), IPL, the T20 World Cup, ICC tournaments, and various other international matches. You can also bet on popular markets in Test or ODI matches such as Bangladesh vs India. Check the cricket section for the list of available matches and markets.
The most popular markets among Bangladeshi players are: Match Winner, Toss Winner, Total Runs in the first innings, Top Batter, Top Bowler, and Over/Under run markets. In live betting, odds change with every ball or over, which is a particular draw for experienced bettors.
In an accumulator (or parlay) bet, adding multiple matches to a single betslip multiplies the odds of all matches together, so the potential payout can be very large. Keep in mind though — if any single selection in the list is wrong, the entire accumulator bet is lost. It is a high-reward but high-risk strategy — use it responsibly.
Stay Safe
A secure password should have at least 12 characters mixing uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$). Do not use your name, date of birth, or simple sequences like "123456". Use a different password for every site — a good password manager takes away the hassle of remembering them all.
The hgzi website uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our server secure. If you see a padlock icon (🔒) in the browser address bar, the connection is safe. Your payment details and personal data are never shared with third parties.
Fraudsters often create fake sites that look like the real one. Always go directly to the hgzi.lat domain and check the full address in the URL bar. Be cautious if you see slightly different spellings (hgzii, hgz1, hgzi-bd, etc.). Do not access the site through unknown links, messages, or social media posts — always use a bookmark.
Never give anyone your bKash, Nagad, Rocket, or Upay PIN, OTP, or password — even the hgzi support team will never ask for this information. If anyone asks for it, assume they are a fraudster. Stop the conversation immediately and report it to our support. Sharing an OTP means losing control of your wallet.
If you suspect there has been unauthorized access to your hgzi account, change your password immediately and contact us right away via live chat or at [email protected]. Our team will temporarily lock the account and investigate. Do not delay in this situation — the sooner you report it, the less damage is likely to occur.
Withdrawals
At hgzi, withdrawal requests generally take 30 minutes to 3 hours to process. Most requests are completed within this time. However, your first withdrawal may take slightly longer due to identity verification. The minimum withdrawal amount is ৳1,000.
Yes, hgzi processes withdrawals 7 days a week, 24 hours a day. You will get the same service on Fridays, Saturdays, and public holidays. Even at night, money arrives within 30 minutes to 3 hours — though occasionally there may be a slight delay if system load is high.
You must meet the wagering requirement before withdrawing a bonus. For example: if you receive a ৳1,000 bonus, you must place bets worth ৳1,000 × 25 = ৳25,000 to withdraw it — the wager is calculated on the bonus only, not on your deposited funds. Once the requirement is met, the bonus balance automatically becomes withdrawable.
No, for security reasons hgzi only approves withdrawals to a mobile wallet registered in the name of the account holder. This means your bKash, Nagad, Rocket, or Upay number must be in your own name. Transfers to third-party numbers are not permitted — this is part of the anti-money laundering policy.
hgzi does not charge any withdrawal fee of its own — the full amount in your balance is withdrawable. The mobile banking operator may apply their own receive or cash-out charges, which are deducted separately according to that service's own policy. Remember the minimum withdrawal is ৳1,000.
Still have questions?
Our support team is available in Bengali and English, 7 days a week, 24 hours a day.
Live Chat — 24/7 Instant Support